At Vine 49, we are committed to providing you with an exceptional tour experience showcasing the best destinations in the Okanagan Valley. To ensure clarity and a smooth journey for all our guests, please review our policies below. No fine print or legal jargon here - just straight to the point policies.
Booking & reservation
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Deposits: A 15% deposit is required to confirm your reservation.
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Advance Bookings: We recommend booking your tour in advance to secure your preferred date and time. Weekends fill up fast!
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Last-Minute Bookings: For tours booked within 24 hours of departure, please call or text us at (250) 899-9463 to confirm availability.
- Tasting Fees: All of our tours include tasting fees where required. We do not cover premium tasting services or add-ons and would be up to the guest to cover such fees if desired.
Cancellation & Refund policy
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Full Refunds: Cancellations made at least 7 days before the scheduled tour date will receive a full refund.
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Late Cancellations: Cancellations within 7 days of the tour will be charged the full reservation amount, as we have already arranged your tour details and secured and paid for your tasting reservations.
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How to Cancel: To cancel your tour, please call us at (250) 899-9463.
Pick-Up & Drop-Off
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Complimentary Service: We offer complimentary pick-up and drop-off for all guests within most Kelowna locations, including hotels, Airbnb properties, and residences.
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Timeliness: Please be ready for pick-up 10 minutes before your tour's scheduled departure time to ensure a timely experience for all guests.
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Confirmation: Your tour guide will contact you the evening before your tour to confirm the pick-up location and time.
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Special Arrangements: If your pick-up location is outside our standard area, we may request that you meet at a central location.
code of conduct
To ensure a pleasant experience for all guests:
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Alcohol & Cannabis Consumption: Consumption of alcohol and or cannabis is not permitted in our tour vehicles, in compliance with the provincial laws in British Columbia
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Food and Drinks: Only bottled water is allowed in the tour vehicles; other food and beverages are not permitted.
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Smoking & Vaping: Smoking and vaping are prohibited inside our vehicles.
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Vehicle Cleanliness: Any spills, excessive mess, or damage to our vehicles may result in a cleaning or repair fee charged to the reservation holder
Liability
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Unforeseen Delays: Tours may be affected by traffic, weather conditions, or other unforeseen circumstances beyond our control.
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Itinerary Changes: Vine49 reserves the right to adjust tour schedules as needed to ensure the best possible experience.
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No Liability for Delays: We are not responsible for delays caused by external factors but will always strive to keep the experience enjoyable and on track.
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Guest Understanding: By booking a tour, guests acknowledge that minor adjustments may be necessary due to conditions outside our control.
Meals
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Lunch Stop: All full-day wine tours include a designated stop for lunch at a carefully selected restaurant or winery.
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Dining Experience: To provide the best culinary experience, Vine49 reserves tables at top-rated restaurants, including select non-winery dining locations in Kelowna.
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Meal Costs: Lunch is not included in the tour price unless specifically stated in the tour details. Guests are responsible for covering their own meal costs.
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Complimentary Snacks: A bottle of water and a light snack are always provided as part of your tour experience.
